Privacy Policy

This Privacy Policy explains the processing of personal data by Betcenter Group nv, Leopoldplein 16/2, 3500 Hasselt, Belgium (hereinafter: BETCENTER).

1. Processing of personal data

All personal data is processed in accordance with legal provisions and the General Data Protection Regulation. Only persons authorized by BETCENTER to do so and who have the right to access personal data in the course of performing their job can view this data.

1.1 Registration and identification

When a customer registers in person for the first time and creates a betting account, he provides the following personal data in accordance with applicable legislation:

• masterdata (first and last name, place of residence, date of birth, nationality etc.);
• contact details (valid email address, optional: valid phone number);
• username and password or PIN code (to be freely chosen by the customer);
• account settings (default usage, currency, etc.);

• the data or a copy of a valid, official photo identification document that meets the national requirements for passports and identification documents;
• profession, national register number.

The customer is required by law and/or for the fulfillment of the contract with BETCENTER to provide this information (with the exception of the account settings). Without this information, BETCENTER cannot fulfill its legal or contractual obligations and therefore cannot enter into a contractual relationship with the customer. (The account settings are used to adjust the betting account and the default settings for bets.)

Furthermore, the data is processed or collected during registration and thereafter partially continuously as follows:

• Upon registration, the data provided by the customer is compared with the database of an identity verification provider to help BETCENTER verify the customer"s identity and address.
• The statutory minimum age is also checked upon registration by comparing the national register number with a national or regional database in accordance with legal requirements.
• Upon registration and subsequently at periodic intervals, the law also prescribes a check to verify whether the customer is not a "politically prominent person". This is done by comparing the data provided by the customer with a suitable database.
• Furthermore, there is a legal obligation to compare the data provided by the customer, first upon registration and subsequently whenever the customer logs in or places a bet, with the respective blacklists or sanctions lists of the region(s) in question.
• To prevent money laundering and to comply with player protection regulations, additional risk mitigation evidence may be required upon registration and subsequently at periodic intervals in accordance with the respective legal provisions. Specialized providers may also verify personal data if necessary. Such evidence includes, for example, a legalized copy of a passport, proof of registration, the customer"s profession, the origin of funds wagered on betting, credit reports, etc.
• Standard payment and betting limits are set upon registration.

If the customer orders the optional loyalty card, a loyalty card is issued and the customer receives their own customer number.

The recipients of this data are:

• authorities, government agencies and courts through legal obligations to disclose information;
• database providers that perform identity and credit checks;
• database providers that maintain registers of politically prominent persons;
• IT providers;
• tax consultants;
• authorities and government institutions required to compare data with a database to verify age and national register number and check whether the customer is blocked.

The above-mentioned data, collected upon registration and subsequently updated if necessary, are stored for as long as a business relationship exists and for as long as required by statutory retention obligations.

1.2 Payments and cash withdrawals

Every customer receives a betting account upon registration, on which their payments and withdrawals are recorded.

At the latest upon payment of the first winnings, BETCENTER must have verified the customer"s identity in accordance with legal obligations to verify that each person receiving a payment is indeed the registered customer. If no alternative payment method was chosen, BETCENTER also requires bank details to process the payment.

During payments, the following data is collected:

• data of the transaction (identity, date and time, IP address etc.);
• billing and payment details (amount, payment confirmation or refusal etc.);
• bank details (account holder name, bank name, IBAN, BIC);
• specific details about the payment (mobile phone number, etc.);
• compliance with the limits.

The customer is required to provide this information to fulfill their contractual and legal obligations. Without this information, BETCENTER cannot make payments or pay out winnings.

The recipients of this data are:

• authorities, government agencies and courts through legal obligations to disclose information;

banks and payment service providers;

• IT providers;
• tax consultants.

The above-mentioned data will be stored for as long as a business relationship exists and for as long as required by statutory retention obligations.

1.3 Betting

When the customer places a bet, BETCENTER collects the following personal data from the customer:

• bet transaction details (identity, date and time, IP address etc.);
• details about the bet (number, subject of the bet, event and odds, stake, winnings etc.);
• compliance with the limit;

BETCENTER is required to collect this data in order to fulfill its legal and contractual obligations. Without this data, BETCENTER cannot accept bets.

In addition, in case of suspected fraud, BETCENTER will also collect the following data:

• To avoid betting fraud, information is obtained from specialized service providers regarding any cases of suspected fraud.

BETCENTER is required to collect this data for fraud prevention purposes. Without this information, BETCENTER cannot accept bets.

The recipients of this data are:

• authorities, government agencies and courts through legal obligations to disclose information;
• service providers/organizations specialized in combating fraud;
• IT providers;
• tax consultants.

The transfer of data to authorities, government agencies, or tax consultants is necessary for legal reasons. To protect the legitimate interests of BETCENTER, the transfer of data, together with the required master data, to specialized service providers is necessary to combat fraud. The transfer of data to IT providers is necessary to process the bets.

The above-mentioned data will be stored for as long as a business relationship exists and for as long as required by statutory retention obligations.

The customer is required to provide this information.

1.4 Customer Questions and Complaints

The following personal data is collected when handling customer inquiries or complaints:

• master data and contact details collected upon customer registration;

the content of the question or complaint.

The customer must provide this information to comply with the contract. Without this information, BETCENTER cannot provide user-specific support or handle complaints.

BETCENTER also collects the following data from the customer:

When a customer contacts the hotline, they can help improve service quality by voluntarily agreeing to have the call recorded. In that case, the audio recording will be evaluated internally to improve the service.

The recipients of this data are:

• authorities, government agencies and courts through legal obligations to disclose information;
• IT providers;
• providers of support services.

BETCENTER must pass this data on to IT providers and support service providers in order to handle customer inquiries and complaints.

In that case, the data is also transferred to various recipients in third countries (outside the European Economic Area). The level of data protection in third countries is not necessarily the same as that of the Member States of the European Economic Area. However, BETCENTER only transfers customer personal data to countries for which the European Commission has determined that they maintain a comparable level of data protection or take measures to ensure that all recipients have an adequate level of data protection. To this end, BETCENTER concludes standard contractual clauses, for example. These are available by email upon request.

The above-mentioned data is stored for as long as a business relationship exists and for as long as required by statutory retention obligations. Recordings, however, are retained for six months.

1.5 Player Protection

When the customer requests a player protection measure or sets betting limits, BETCENTER collects the following personal data from the customer:

• transaction data and master data;
• payment and betting limits;
• own personal blockage.

The customer is obliged to provide this information to fulfill his contractual and legal obligations.

The recipients of this data are:

• authorities, government agencies and courts through legal obligations to disclose information;
• IT providers.

The above-mentioned data will be stored for as long as a business relationship exists and for as long as required by statutory retention obligations.

1.6 Technical information

When the customer is active on the BETCENTER website or uses the app, the following data is collected:

• usage and session data (identity, date and time, IP address, browser information etc.);

• technical data to identify an end device;
• login details.

BETCENTER must collect this data to secure its equipment against attacks, in the context of potential criminal prosecution of hackers, and to prevent fraud. Due to existing regional legal restrictions on betting services, BETCENTER must also collect this data to determine the region in which the customer is located at the time of logging in ("geological IP restrictions").

The recipients of this data are:

• authorities, government agencies and courts through legal obligations to disclose information;
• IT providers.

BETCENTER must provide this data to (criminal) authorities to investigate any potential attacks on BETCENTER. The transfer of data to IT providers is necessary to process the bets.

The processing of this data is in the legitimate interest of BETCENTER to guarantee its integrity, fraud prevention, and the security of its systems.

The above-mentioned data is stored for as long as a business relationship exists and for as long as required by statutory retention obligations. Log files are stored for three years.

1.7 Marketing

As a commercial enterprise, BETCENTER has the vision to put its players first within our products, services, and corporate culture, thereby establishing a position in the regulated gambling sector and increasing brand value. To achieve this, BETCENTER has a legitimate interest in using your personal data. The impact on your privacy remains at all times proportionate to the interests of our company.


The following personal data is processed:

• contact details (name, address, email address, mobile number);
• details about the newsletter or news and shipping details.

The recipients of this data are:

• providers of marketing services;
• IT providers.

The above-mentioned data will be retained for as long as the customer has given their consent.

Below you can find an overview of the categories of activities for which we use your personal data for our legitimate interest. You can exercise your right to object if you do not agree to the use of your personal data for (one of) these activities.

• Improvement of user experience

It is our objective to optimize the user experience of our customers when they play at BETCENTER. To this end, we monitor several variables (for example, the way a user navigates the website, what the bottlenecks are, etc.) and formulate conclusions and measures based on this in order to optimize our products and services.

• Improving our services

We regularly conduct surveys to gather feedback on experiences regarding our services. Participation is not mandatory. If you do participate, the collected data will be stored and used to improve our services.

Combating fraud and internal breaches

Personal identification data and transactional data may be used to prevent, detect, and investigate fraud. It is in the interest of both BETCENTER and its customers that operating funds are protected against misuse. Personal data may be shared with third parties who assist us in combating fraud.

Direct marketing¹

As part of optimizing your user experience, BETCENTER will provide you with interesting information about our products and services via general and personalized newsletters.

BETCENTER will also provide you with general and personalized offers.

In order to do this, BETCENTER will use your personal identification data, transactional data, and cookies. To offer a more relevant, tailored service, we may, for example, use your gaming history to offer personalized recommendations and products;

You will receive these newsletters and offers via various channels: email, SMS, push notifications, and phone calls.

You can easily unsubscribe (or re-subscribe) from receiving all forms of direct marketing on your account settings page when you log in to your player account or by sending an email to [email protected].
([1]This is a processing activity carried out as a legitimate interest of BETCENTER, but for which the "opt-out" option can easily be exercised by the customer themselves at any time)

1.8 Additional purposes

BETCENTER will inform the customer when the personal data provided by him is processed for purposes other than those described above.

2. Cookies

BETCENTER also uses cookies and other technologies to personalize its website and apps, make them clearer and safer for users, improve them, make them more user-friendly with specific features, or to perform specific statistical analyses.

Cookies are small text files left on the user"s device by the browser or specific apps, allowing the website administrator to receive specific information. Cookies may contain specific (personal) data (e.g. IP address, operating system, device settings, the website from which the file is opened, the name of the file, or the date and time of opening).

Visitors can refuse the use of cookies in their browser settings (Internet Explorer, Chrome, Firefox, etc.). To do this, they must select "Refuse cookies" or something similar in their settings (Settings > Privacy > Cookies). Depending on their browser type, they have the option to indicate that they want their consent to be requested before cookies are used. Stored cookies can be deleted at any time. For instructions on how to block or delete cookies, see https://www.aboutcookies.org/.

If users do not accept or delete cookies, certain functions on the website may be unavailable or limited. Please also note that BETCENTER accepts no liability for external content.

BETCENTER uses the following types of cookies on its websites and apps:

• Essential cookies: these cookies ensure that websites or apps function correctly. These cookies do not collect personal data.
• Performance or web analytics cookies: these cookies record behavior on our websites and in our apps and enable us to improve their performance. These cookies do not collect personal data, only anonymized or aggregated data. They are used in the legitimate interests of BETCENTER to analyze and optimize its online services and to manage them efficiently.
• Functional cookies: these cookies ensure that aspects selected by visitors are stored (e.g. language). They improve usability and provide a personalized visitor experience. These cookies only process pseudonymized data.
• Advertising or targeting cookies: these cookies are used to offer you customized content that might interest you, as well as to measure the impact or effectiveness of advertising campaigns. This is usually done using tools from specialized service providers. These cookies can be used to store the websites you have visited and to share this information with third parties, e.g. advertising agencies. These cookies usually contain encrypted information and primarily process pseudonymized or anonymized data. BETCENTER uses advertising cookies to promote online marketing and advertising campaigns to customers based on legitimate interests.
• Third-party cookies: these cookies are used on your device by third parties so that they can provide their services to you. The third-party vendor, usually an advertiser, uses such cookies to track user visits to a page by displaying third-party advertisements. The settings of these cookies are subject to the specific cookie policy of these third parties.

2.1 "First party" cookies

We use the following cookies on our websites and apps; these are only used to access the domain itself.

2.2 Derdencookies en externe content

On our websites, we use active JavaScript content from third-party providers. When you visit our website, these third-party providers may receive personal data about your visit. It is possible that this data is then processed outside the EU. You can avoid this by installing a JavaScript blocker such as the browser plugin "NoScript" (www.noscript.net) or Ghostery (www.ghostery.com) or by disabling JavaScript in your browser. Please note that in that case, you may not be able to use all the functions of the websites. Please also note that BETCENTER is not responsible for this third-party content.

E2 (Adition)

The platform uses cookies. Cookies are small text files or simple pieces of information in a database that are stored in your browser. The data in the cookies can only be read again by the platform that originally stored them. On the one hand, the platform uses cookies when you log in to your account. These cookies ensure that only you have access to the data stored in your customer account after you have logged in. For this purpose, a session ID is stored in the cookie. After logging out, the cookie containing the ID is deleted. On the other hand, cookies are used when you visit a webpage that uses the platform, or, in other words, when you visit a website that offers advertising via the platform or that is preparing to offer advertising. These cookies are intended to offer advertising that aligns with specific target groups and interests. During that process, an advertising ID is stored in the cookie (so that, for example, you do not keep seeing the same advertisements over and over again). This ID can also be assigned to advertising target groups (such as age 18-35/interest in cars). However, these target groups may correspond to a larger group of people, both individually and collectively. This means that the operator cannot identify you as a person based on the ID itself or the ID of the assigned target groups. Cookies with an advertising ID may also be used by customers on whose behalf the operator processes data when offering advertising via the platform. The operator"s customers can assign the advertising ID to their own ID with advertising target groups. In this case, however, the respective customer to whom the privacy statement on the website you visited applies is responsible for the data processing. The cookies used by the platform do not harm your device (e.g. PC/tablet). In particular, they do not contain viruses. You can refuse the use of cookies by selecting the appropriate settings in your browser. In that case, you may no longer be able to fully utilize all the functions of the platform or the visited website. This also applies to the deletion of stored cookies. To deactivate E2 (Adition), click on the following link to set an opt-out cookie: deactivate E2 (Adition).

DoubleClick

This website uses DoubleClick, a service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043). DoubleClick is used to display advertisements when you visit our website. DoubleClick uses information (but not personal data such as your name or email address) about your visits to this and other websites so that advertisements can appear regarding products and services that interest you. If you would like to learn more about these methods or know what options are available to prevent DoubleClick from using this data, please click here: http://www.google.de/policies/technologies/ads/.

Facebook Pixel and Facebook marketing services

Based on our reasonable interests in the analysis, optimization, and commercial activity of our website, we have decided to implement the so-called "Facebook Pixel" from the social networking site Facebook (Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA or, if you are an EU citizen, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland).

Facebook is certified under the Privacy Shield and therefore guarantees that it complies with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

With the Pixel, Facebook can identify visitors to our website as a target audience to whom it can then show specific advertisements, the so-called "Facebook Ads". We use the Facebook Pixel to show our Facebook Ads only to those Facebook users who have shown interest in our website or certain characteristics that we have recorded on Facebook (e.g., interest in certain topics or products determined based on the websites they have visited) (so-called "audiences"). With the Facebook Pixel, we want to ensure that our Facebook Ads are tailored to users" potential interests and do not annoy them. The Facebook Pixel also allows us to determine the effectiveness of Facebook Ads for statistical purposes and market research, as we can see whether users have been redirected to our website by clicking on a Facebook Ad (so-called "conversion").

The Facebook Pixel connects directly to Facebook when our websites are visited and stores a cookie, a small file, on your device. If you subsequently log in to Facebook or are already logged in to Facebook, your website visit will be stored in your profile. The data collected about you is anonymous, so we cannot identify users. However, this data is stored and processed by Facebook to enable connection with the respective user profile. Facebook may also use this data for other advertising or market research purposes. When we transmit data to Facebook for comparison purposes, it is first encrypted at the browser level and then sent to Facebook via a secure HTTPS connection. This is done solely to compare this data with data that Facebook has encrypted in a similar manner.

Facebook processes the data in accordance with its Data Policy. The respective general information regarding the display of Facebook Ads can be found in the Facebook Data Policy: https://www.facebook.com/policy.php. Specific information and details about the Facebook Pixel and how it works can be found in the Facebook Help Center: https://www.facebook.com/business/help/651294705016616.

You can opt out of the collection of your data by the Facebook Pixel and its use to display Facebook Ads. To determine which types of ads you see, go to Facebook page settings and follow the steps to change your usage-based ad preferences: https://www.facebook.com/settings?tab=ads. The settings are platform-independent, meaning they apply to all devices, such as desktops and mobile devices.

To refuse the collection of your data on our website by the Facebook Pixel, you must tick the following box:

Web tracking on this page is: Disabled. Enable now

Notes: As soon as you click on the link, an opt-out cookie will be stored on your device. If you delete cookies from your browser, you must click on the link again. This opt-out option applies only to the browser you used to open the link and only within our web domain.

You can also refuse to have cookies used for reach measurement and advertising purposes stored on your device via the NAI Consumer Opt-Out website http://optout.networkadvertising.org/, the US website http://www.aboutads.info/choices or the European website http://www.youronlinechoices.com/uk/your-ad-choices/.

Google Adwords

We use Google AdWords Remarketing (from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) to advertise our services on the web. We also use it for marketing that is relevant to you. By placing a cookie on your device, Google AdWords Remarketing shows you tailored advertisements based on the parts of our website you visit. This cookie cannot identify you or provide access to your computer. Instead, the cookie recognizes that you have visited a page, and you are shown advertisements related to the topic of that page.

If you do not consent to tracking, you can object to this by changing the respective setting of your browser software to prevent cookies from being installed (disable option). You will then not be included in conversion tracking statistics. More information and Google"s privacy policy can be found here: http://www.google.com/policies/technologies/ads/ and: http://www.google.de/policies/privacy/.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Analytics uses various techniques, including so-called "cookies", or small text files that are stored on your computer, to analyze how users use a site. The data collected by Google Analytics regarding your use of the website is transmitted to and stored by Google on servers that may be managed outside the member states of the European Union or outside the signatories of the Agreement on the European Economic Area. If IP anonymization is enabled within the Google Analytics tracking code for this website, Google will anonymize your IP address before transmission. This website uses a Google Analytics tracking code to which the operator "gat._anonymizelp();" adds in order to collect IP addresses in an anonymized manner (the so-called "hiding"). Google will use this data on behalf of the website administrator to evaluate your use of the website, to compile reports on website activity, and to offer other services to the website administrator regarding website activity and internet usage. Google Analytics will not link your IP address to other data held by Google. You may refuse the use of Google cookies by adjusting the respective settings of your browser. Please note that in that case, you may not be able to use all the functions of this website. You can prevent Google from collecting and using data regarding your use of the website (including your IP address) by downloading and installing the following browser plugin: https://tools.google.com/dlpage/gaoptout/. You can find more information about the general terms of use and privacy here: http://www.google.com/analytics/learn/privacy.html/.

Google Tag Manager

We use Google Tag Manager (GTM) for tracking and analysis. JavaScript code from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) is loaded on our website. GTM does not collect personal data. To completely prevent the execution of Google JavaScript code, you can install a JavaScript blocker (e.g. www.noscript.net). For more details, see: https://www.google.com/analytics/tag-manager/use-policy/.

Income Access

We use tracking tags from Income Access (2020 University, Suite 1320, Montreal QC H3A 2A5, Canada) to measure and analyze the efficiency of partner networks. We use cookies to track user activity originating from a website or email of our partners. These cookies do not intentionally disclose personally identifiable user information to the partner program or to us. This data is processed in such a way that, without additional information, the data can no longer be attributed to a specific individual.

For more details, see: https://www.incomeaccess.com/privacy_policy.asp.

Ligatus

By using cookies from Ligatus (Ligatus GmbH, Christophstraße 19, 50670 Cologne, Germany) on our websites, we can optimize the quality of the advertisements our customers view based on their browsing behavior. The protection of customer data is very important to Ligatus, even when offering behavior-based advertising, and Ligatus uses only anonymized data to improve the quality of the advertisements. Therefore, neither Ligatus nor the respective administrator of the websites of our partners and customers you visit can identify individuals. User data is processed exclusively in European data centers.

Ligatus is certified by the EDAA: https://www.eprivacy.eu/kunden/vergebene-siegel/firma/ligatus-gmbh/. You can find more information about our privacy policy here: https://www.ligatus.com/de/privacy-policy and opt-out at: https://www.ligatus.com/en/privacy-policy#cookie_status.

Optimove

Our websites use Optimove tracking (Mobius Solutions, Ltd. at 18 Ben Avigdor St., PO Box 57048, Tel Aviv 61570 Israel) to utilize the Optimove Relationship Marketing Hub to automate highly personalized customer communication, efficiently report data from our website, and launch campaigns accordingly. The collected data is pseudonymized and includes User ID, PageURL, and PageTitle. The data is not combined with other data that would allow Optimove to personally identify customers. For more details, see https://www.optimove.com/privacy-policy.

Salesforce.com

The services offered by salesforce.com (salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 Munich, Germany; "Salesforce") constitute an Audience Studio (DMP). Cookies, web beacons, or similar technologies are used. Data is collected by means of a cookie ID that is stored in the form of a pseudonym. Information about the user"s activities on our websites, services, and applications is assigned to this pseudonym. This data reflects the user"s interaction with the website so that it can be estimated which advertisements might interest the user most. Personal identification of the user is not possible, as the data is aggregated.

To provide the functionality, IP addresses are stored for a short period and are truncated for processing. Untruncated IP addresses are not stored or processed. The cookies stored by Salesforce will be deleted within 180 days at the latest.

Salesforce has an office in Germany, although its headquarters are located in the United States of America (USA). It cannot therefore be ruled out that the data described above is sent to the USA. Salesforce is certified under the EU-US Privacy Shield and guarantees that your data is subject to an adequate level of data protection in the USA. You can find more information about the certification via the following link: https://www.privacyshield.gov

For more information about privacy protection at Salesforce, visit:
https://www.salesforce.com/de/company/privacy/full_privacy.jsp. For more information about the General Data Protection Regulation, see https://www.salesforce.com/campaign/gdpr/

To deactivate Salesforce, click the following link to activate an opt-out cookie:
deactivate salesforce.com

Rocket Fuel/Sizmek

We use Sizmek"s services to provide our customers with a personalized visitor experience. Sizmek"s tools and services are used to create advertisements, send advertisements to devices on behalf of advertisers, measure and manage the success of advertising campaigns, and show you advertisements that are likely to interest you.

To display only interest-based advertisements, Sizmek technology is used on customer devices and third-party websites and apps where customers are active, where data is collected regarding customer interests and behavior on the internet. In the context of ad-serving and campaign management services, Sizmek technology uses cookies, digital identifiers, and similar technologies (such as pixels and statistical digital identifiers) to collect data about customer browsers and devices, visited websites, advertisements presented to them, interaction with these advertisements, and, where possible, the geographic location of the devices ("behavioral information") to help us determine which advertisements are suitable for customers. Sizmek cannot determine the actual identity of customers based on this behavioral information. In some areas of the world, certain data such as IP addresses may be considered personal data. If this is the case, Sizmek will comply with applicable legislation regarding the use and processing of personal data.

Sizmek complies with the European-American Privacy Shield and the Swiss-American Privacy Shield as determined by the U.S. Department of Commerce regarding the collection, use, and retention of personal data of member states of the European Union and Switzerland, respectively, in connection with the United States. Sizmek has declared that it will adhere to the Privacy Shield principles regarding notification, choice, accountability for transfer, security, data integrity and limitation, and purposes, access and use, enforcement, and liability. For more details about the privacy policy, see: http://www.sizmek.com/privacy-policy/ and about the opt-out: https://www.sizmek.com/privacy-policy/optedout/.

3. Security

BETCENTER is committed to protecting the personal information you entrust to us. We take appropriate security measures to limit misuse of, and unauthorized access to, your personal data. In this way, we ensure that only necessary persons have access to your data and that access to your personal data is protected. We implement the following security measures, among others: logical access control on our laptops and systems using passwords; encryption of digital files (SSL technology); up-to-date antivirus programs, …).

BETCENTER also employs a special anti-fraud department to detect and prevent suspicious activities.

4. Rights of data subjects

In addition to a right of access, the customer also has a right to rectification, erasure, restriction of processing, objection, and transfer regarding their personal data. The customer has the right to erase data insofar as this does not conflict with the legitimate interests of BETCENTER and there are no statutory retention requirements.

If the customer does not agree with the manner in which BETCENTER invokes its legitimate interest to process certain personal data, an objection may be lodged against this. Objections will be respected, unless there are compelling reasons not to do so.

The customer can contact BETCENTER by sending an email to [email protected]

The customer also has the option to lodge a complaint with the supervisory authority. In Belgium, this role is assigned to the Data Protection Authority (DPA). You can contact them using the following details:

Data Protection Authority

Drukpersstraat 35, 1000 Brussels

+32 (0) 2 274 48 00
[email protected]

5. Changes to the privacy statement

This privacy statement may be updated from time to time. The customer can check this each time they provide personal information to us. The date of the most recent changes will be stated on this page. If the customer does not agree with these changes, they will be asked to stop providing personal information to BETCENTER and to stop using our services in any way. If the customer continues to do so, they will be deemed to have accepted the changes to the privacy statement.

6. Contact details

Betcenter Group nv

Address: Leopoldplein 16/2, 3500 Hasselt, Belgium

Email: [email protected]

Last update: 20.05.2020