Responsible Gaming
Today, online gaming is a form of entertainment recognized by society at large. Playing for money is exciting and entertaining, but it also involves risks. Therefore, BETCENTER takes its responsibility for the promotion of responsible gaming and this responsible gaming policy very seriously.
For us, it is understood that any serious and respectable operator has to provide its customers with sufficient information in order to know about the potential risks of games of chance. Prevention is based on information, and only well-informed players will be in a position to recognize a gaming problem in its early stages. Apart from information, BETCENTER offers proactive tools to control each player"s gaming pattern and prevent the negative consequences of exaggerated gaming. These tools include optional deposit limits, stake limits, and temporary or permanent self-exclusion on www.betcenter.be. Last but not least, responsible operators need to ensure that there is support and help if a client is at risk or might have developed a gaming problem.
Hence, the Betcenter responsible gaming policy is based on the following five pillars:
- Information: We inform our customers to the best of our ability about the risks incurred by online gaming, preventive measures and the first symptoms of a critical gaming pattern.
- Staff training: We train our staff in regular intervals on responsible gaming and invite experts as well as specialist organizations to provide training and hands-on assistance.
- Protection of minors: We are committed to the protection of the most vulnerable and strictly do not accept underage clients. It is strictly prohibited for minors under the age of 21 years to open an account at BETCENTER and use any sports-betting services. Virtual sports are reserved for players aged 21 and over. Finally, we also make every effort to avoid advertising which could attract minors to play for money. Customers who wish to ensure that no underage person in their households uses their computer will find professional help by clicking onto www.netnanny.com.
- Responsible gaming tools: BETCENTER has no intention of patronizing its customers, but we would like to give our customers tools at hand to implement their individual goals. Therefore, Betcenter features a wide-ranging set of measures for customers who wish to control their gaming behaviour. BETCENTER offers for example, the possibility to control deposits and stakes placed. Should you require any further information on deposit and stake limitation, our service team will be glad to help you. BETCENTER customers may also, at any time, request self-exclusion, i.e. the closure of their betting accounts, for a definite period, for an undefined period, or permanently by contacting the customer service department by email to [email protected]. For the duration of the account closure, customers will not be able to access any of our gaming products, and will not receive any marketing information. Self-exclusion on www.betcenter.be notwithstanding, customers may also apply for a complete exclusion from all gaming services.Last but not least, customers may also unsubscribe from all forms of advertising (newsletter, etc.) by adjusting the respective account settings at any time.
- Assistance and support: BETCENTER provides customers in need with contact information of professional external service providers in order to obtain suitable support in the prevention and treatment of gaming problems.If you feel you may suffer from any form of problematic gaming behaviour, or if you believe that someone in your family or circle of friends may be getting into financial and social difficulties due to exaggerated gaming, please contact the following independent organizations:
In addition, Betcenter supports Gambling Therapy, a free online service that provides practical advice and emotional support to people affected by problem gambling in many languages, and free of charge on www.gamblingtherapy.org.
Responsible Gaming – Stay in Control!
Any adult can experience the fun and excitement of playing games on online.
As with almost all things in life, however, betting and gambling should be enjoyed within reasonable limits. Only self-controlled gaming is entertaining. Therefore, it is very important that every player keeps control over this pastime in terms of extent, frequency and financial implications.
Unrestrained gaming and wagers in excess of the player"s financial capacity imply that the person"s self-control is insufficient. If the attraction of gaming is stronger than the individual"s self-control, a gaming addiction may lead to personal and social problems.
Useful tips
- Play in moderation and do not forget that gaming is a form of entertainment and not a genuine way of making money
- Gaming is a matter of chance, and there are no "magic" formulas that guarantee winnings
- Make sure you know the rules of the games you play
- Play when you are alert and, as with any other internet activity, take regular breaks
- Don"t play when drinking alcohol or taking any medications that may influence your perception
- If you are feeling down and depressed, do not play
- Set personal deposit and/or stake limits
- Use only funds that are available for entertainment. Never stake funds that have been allocated to any other purpose
- Do not borrow money from third parties in order to play
- Set yourself a budget and keep track of the amounts spent
- Stick to your own limits even if you suffer losses
Self-Test
If you are concerned that you yourself or others might have a gaming problem, running through this self-test will be indicative.
- Did you ever argue about your gaming with people close to you, like e.g. your family?
- Do you always play until all of your credit has gone?
- Has gambling ever caused you to lie to people close to you?
- Does your mind ever wander to gaming while you are supposed to be concentrating on other things?
- After losing, do you have a pressing urge to recuperate your losses immediately by gaming again?
- Does gaming make you neglect your job, studies or family duties?
- Do you have to constantly increase your wager in order to reach the same enjoyment of gaming?
- Did you ever enter into heavy debts in order to play?
- Did it ever cross your mind to obtain money illegally in order to play?
- Has gaming ever made you feel guilty? Or does it cause you anxiety?
- Have your gaming activities ever led to health problems?
- Have you ever had the feeling that you have a gaming problem?
Preventive Tools
If, after completing the test, you suspect that you may have a tendency towards problematic gaming, please make use of the option to limit your spending by implementing deposit and/or stake limits, or applying for a definite, indefinite or permanent self-exclusion. Please be reassured that customers who have applied for a permanent self-exclusion due to problem gaming cannot re-activate their accounts ever again, and no further payments will be accepted on these accounts.
As soon as the account is closed, any remaining funds will be transferred to your bank account. Customers who opt for self-exclusion will no longer be able to place a bet on www.betcenter.be.
Protection of minors
Neither our products nor our marketing campaigns are designed to attract children or adolescents. On our homepage, we clearly display the 21+ warning. We do not accept account registrations from individuals under the age of 21 years and carry out identity checks, including our customers" date of birth, in order to ensure compliance. In addition, virtual sports are reserved for players aged 21 and over.
Nevertheless, we recognize that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.
More tips for parents:
- Do not leave children unattended near your computer when using our site
- Do make use of easy-to-use monitoring applications like e.g. www.netnanny.com
- Protect your gaming programs with password access
- Do not allow persons under 21 to participate in any betting activity.
- Keep your BETCENTER username, password and deposit details out of the reach of children.
- Educate your children about the legality and the potential risk of underage gaming.
- Unfortunately, no system can prevent fraud and identity theft. If you know a person under the age of 21 who is registered with Betcenter, please notify our service department by email to [email protected]