Help

Looking for support? Have a problem? Here is a list of resources to get you started.

FAQ

Is registration a binding commitment?

In principle, your registration is non-binding; this means, you are not responsible for making regular payments or placing a specific number of bets. Your registration does, however, mean that you are bound to our Betting Terms & Conditions.

Can I have my BETCENTER account blocked?

Yes, you have the option of blocking your account. This is done via the Message Center by expressing your wish to have your account blocked. Once your account has been blocked, you"ll receive a confirmation email. Before your close your account, please be aware of any amount of available funds therein.

Do I incur fees for the handling of my Betting Account?

No. Fees are not charged to the account holder.

Why can"t I log in?

The most common reason is that your browser is set to not accept cookies. To fix this problem, make sure to enable cookies in your browser.

Why do I have to register?

When you register at BETCENTER you also open your Betting Account, free of charge and at no obligation. This is where your bets and personal data can be managed, with no fees incurred by you. Bets can only be placed once registration has been successfully completed, and a deposit has been made into the account..

Why must I provide personal data when I register?

Providing your personal data serves to positively identify the customer, particularly when winnings are being withdrawn. Therefore, in order for you to open your Betting Account, we require your proper first and last names as well as your date of birth. The date of birth serves as confirmation of your age, since you must have reached the minimum legal age to be a BETCENTER customer.

What can I do if I"ve forgotten my password?

Go to betcenter.be. At the upper right under the Login with email and password area you"ll find the „Forgot Password?" link which will enable you to send yourself a new password.

What can I do with my BETCENTER account?

You can"t place online bets at BETCENTER without a Betting Account. The main function of your free, non-binding BETCENTER Betting Account is the management of your placed bets, and to show you your account status and transaction history.

How old do I have to be to place a bet at BETCENTER?

In order to palce a bet at BETCENTER, you must be at least 21 year of age.

How do I open a Betting Account?

Click on "Register", then you"ll be taken through the registration process. As soon as you have successfully completed registration, you are a registered BETCENTER customer.

How do I access my BETCENTER account?

If you have already opened a BETCENTER account, you can access it in the registration area (in the upper right corner of our website) by entering your username and password and pressing the „Login" button (or pressing the Enter key on your keyboard).

How can I change my personal data?

You can quickly and easily change your personal data at any time. After logging in, simply click on the "Account" link located in the top right of the header. You can change your data in the „Personal Details" menu item.

How long does it take before my winnings appear in my Betting Account after an event has ended?

Due to possible objections and general uncertainties concerning the outcome of a bet, in some cases it can take up to 2 hours before your Betting Account is updated.

Once my account has been successfully opened, how long do I have to wait before placing my first bet?

You can place your first bet as soon as you have completed the registration process, your first deposit has been confirmed by us and the funds are is in your BETCENTER Account.

How is my data protected by BETCENTER?

Your personal data is protected by the best security measures, is held in strict confidence and absolute discretion, and is not passed on to third parties. Therefore, you can be sure that your data is safe. All data is protected from unauthorized access by third parties by a firewall which serves to shield our network from the Internet. Additionally, your data is protected from undesired access during communication with your web browser by secure, proven VeriSign® encryption technology. BETCENTER additionally implements the latest security standards for transactions(SSL), following the example of online banking.

Where do I find my placed bets?

To view the bets you have made, log in and click on "My account" in the menu on the top right. In the "My account" window, you can sort your bets and deposits/payouts by date and type. After confirmation, you will receive further information and can view your transfers, open bets, lost bets and won bets, which will be updated immediately.

What is a rebuy function?

For every single or combination bet played BETCENTER offers the option "rebuy": Although the result of the bet is not yet defined, winnings can be collected. This offer is volontary from BETCENTER´s side, this means that the customer doesnt have a right to insist on the rebuy of a betting ticket.

What is a ticket cancellation?

You are obliged to check your ticket for correctness. Under certain circumstances BETCENTER offers for a short time the possibility to cancel certain types of tickets.